Terms of service

Effective date: 11 September 2026

These terms cover your use of POClerk, an application for Shopify stores that turns emailed and uploaded purchase orders into draft orders. POClerk is operated by MB Croppick, company code 308104331, registered office Krivių g. 5, LT-01204 Vilnius, Lithuania ("POClerk", "we", "us"). By installing or using the app, you agree to what follows. Questions: support@poclerk.com.

The short version

You install POClerk on your Shopify store; we read the purchase orders you send us and prepare draft orders for your review.
POClerk prepares drafts. You decide what becomes a real order.
Your first 10 orders are free. After that you pick a plan, billed through Shopify.
Your data stays yours. Uninstall and it is deleted.
We do not promise perfect extraction — no one honestly can. We promise that uncertainty is shown to you rather than hidden, and we publish how well it performs.

Who can use POClerk

POClerk is a business tool for Shopify merchants. To use it you need an active Shopify store, and you must be authorised to install applications on it and to accept these terms on behalf of the business that owns it. It is not intended for consumers or for anyone under 18.

What the service does

POClerk receives purchase orders sent to the address assigned to your store or uploaded in the app, extracts the order details, matches each line against your product catalog, and prepares a Shopify draft order for you to review. Where it is not confident about a line, it holds that line and shows you why.

Draft orders only. POClerk creates draft orders. It does not complete orders, take payment, charge your customers, or fulfil anything. Turning a draft into a real order is always an action you or your staff take in Shopify. If you enable autopilot for a specific customer, drafts for that customer may be created without you opening each one first — they are still drafts, and any line POClerk is unsure about still waits for your review.

Accuracy, and what you are responsible for

POClerk reads documents written by other people, in formats we do not control, and matches them against a catalog we did not write. It is accurate, we measure it publicly, and it is not perfect.

We publish our accuracy testing, including its method and its limits, at poclerk.com/benchmark. Those figures describe our test corpus. They are not a warranty about your catalog, your buyers' documents, or any individual order.
You are responsible for reviewing orders before acting on them. The review screen exists for this reason: it shows each entered line beside the original document. Your free first 10 orders are there so you can judge the quality on your own data before paying anything.
Held lines are working as designed. A line held for review is not a fault; it is the app declining to guess.
We are not liable for losses arising from an order you approved — including a mis-shipped, mis-priced or duplicated order — where the information needed to catch it was shown to you before you approved it.

We do not warrant that the service will be uninterrupted or error-free, and the service is otherwise provided "as is" to the extent the law allows.

Your account and your data

Your data — purchase orders, extracted lines, catalog snapshots, learned aliases and settings — belongs to you. We process it to run the service for you, as described in the privacy policy, which forms part of these terms.

For purchase-order content concerning your customers, you are the data controller and we act as your processor. For that processing the Data processing agreement applies and forms part of these terms. You are responsible for having a lawful basis to send us that content, and for telling your own customers what you do with their data where the law requires it.

We do not sell your data, use it for advertising, or use your purchase orders to train AI models. Our AI provider is contractually barred from training on it too.

Plans, billing and limits

Free start. Your first 10 orders are free. No card, no expiry.
Paid plans are charged monthly or annually through Shopify's billing system and appear on your normal Shopify invoice. Prices are shown in the app and at poclerk.com/pricing. Annual plans are discounted 20%.
Included volumes are per rolling 30 days — 150 orders on Starter, 500 on Growth.
What counts as an order. Every document POClerk finishes reading counts as one order, however many lines it contains. That includes a document sent to your POClerk address that turns out not to be a purchase order, such as a newsletter or an automatic reply, since it is read the same way. A document POClerk cannot read does not count. Reprocessing a document you have already used, and fixing lines in review, do not count again.
Going over your limit does not fail your orders. The first time a paid plan reaches its included volume, a one-time grace of 20 further orders is applied automatically, for the 30 days that follow. Beyond that — and on the free plan once its 10 orders are used — new documents wait unprocessed in your inbox with a notice, and are processed when you upgrade, as long as that is before their originals expire under your retention setting. A document whose original has expired has to be sent again.
Founding pricing. Stores that subscribe while the founding cohort is open — the first 100 stores, or until 31 December 2026, whichever comes first — pay the founding price for as long as their subscription remains continuously active. Cancelling ends that entitlement; resubscribing later is at the list price then in force.
Changes to price. We may change list prices with at least 30 days' notice in the app or by email. A founding price, while it applies, is not changed by this.
Refunds. Because the free tier exists precisely so you can evaluate the service on your own data, we do not offer routine refunds for time already subscribed. If something on our side went wrong and cost you money, write to us — we would rather fix it than argue about it.
Taxes are handled by Shopify as part of its billing.

Acceptable use

Don't use POClerk to:

process documents you have no right to process;
attempt to extract, reverse-engineer or resell the service's underlying models, prompts or matching logic;
deliberately submit content designed to manipulate the service's output, probe other stores' data, or degrade the service for others;
resell or provide the service to third parties as your own, or use one store's subscription to process purchase orders belonging to other businesses; or
break the law, or Shopify's terms, with it.

We may suspend an account that is doing any of these, or that is generating load that threatens the service for others. Where we can, we will contact you first.

Availability and support

We aim to keep POClerk running continuously, and we will give reasonable notice of planned maintenance where we can. We do not offer a contractual uptime guarantee.

Support is by email at support@poclerk.com, answered within one business day (Monday to Friday, European hours). There is no telephone or live-chat support.

Changes to the service

POClerk is actively developed and will change. We may add, alter or remove features. If we remove something you materially depend on, or make a change that significantly reduces the service, we will tell you in the app or by email and, if you are on a paid plan and unhappy, you may cancel.

Ending it

You can uninstall POClerk from your Shopify admin at any time. That cancels the subscription through Shopify, immediately revokes our access to your store, and starts the deletion described in the privacy policy: about 48 hours later, on Shopify's shop-deletion signal, all your files and records are erased.
We may end or suspend your access for a serious or repeated breach of the acceptable-use section, or if required by law or by Shopify. Except where the breach makes it inappropriate, we will give notice and a chance to put it right.
Draft orders already created live in your Shopify store and remain yours after either of us ends this.

Liability

Nothing in these terms limits or excludes liability where the law does not allow it to be limited or excluded.

Subject to that: neither party is liable for indirect or consequential loss, loss of profit, loss of business or loss of goodwill. Our total liability arising from the service, in aggregate, is limited to the greater of the fees you paid us in the 12 months before the claim arose, or 100 US dollars.

You accept that this limit is reasonable given what the service costs and what it does: POClerk only ever creates draft orders. A draft order does not charge anyone, ship anything, or become a real order until you or your staff complete it in Shopify.

Relationship with Shopify

POClerk is a third-party application. Shopify is not a party to these terms, provides no warranty for POClerk, and is not liable for it. Your use of Shopify is governed by Shopify's own terms, which take precedence over these for anything concerning the Shopify platform itself.

Law

These terms are governed by the laws of the Republic of Lithuania, and the courts of Lithuania have jurisdiction. If you deal with us as a business in another country, this does not remove any right you have under the mandatory consumer or commercial law of your own country where such law applies.

Changes to these terms

If these terms change materially, we will note it here with a new effective date and flag it in the app. Continuing to use POClerk after a change means you accept the updated terms; if you do not, uninstall.

11 September 2026 — plans, billing and limits: every document POClerk finishes reading counts as an order, including one that turns out not to be a purchase order, and a document it cannot read does not; the one-time grace of 20 further orders applies to paid plans, for 30 days; and documents waiting over a limit are processed on upgrade only while their originals are kept under your retention setting.
10 September 2026 — effective date moved together with the privacy policy and the data processing agreement, which now state that records deleted from our database drop out of its automatic restore history within 30 days, and no longer fix a minimum of 14 days' notice of a new subprocessor or a limit of 72 hours for reporting a breach. No term changed.
5 September 2026 — effective date moved together with the privacy policy, which now states that the line-by-line detail of a PO is deleted 24 months after it arrived. No term changed.

Contact

support@poclerk.com — or privacy@poclerk.com for anything about data.